Go where your customers are: the real power of an Omni-channel solution with SAP Hybris
Nowadays, customers decide when and where they want to engage with a provider or a brand. That’s the reason why a real Omni-channel solution like SAP Hybris allows you to be ready when your customers are.
- To what extent your company interacts with its customers?
- Are you ready to conduct a real Omni-channel CRM strategy?
Go beyond CRM and bring customer relationship to the digital transformation era by integrating marketing, sales, commerce and service in one and only platform: SAP Hybris Customer Engagement and Commerce.
Thanks to SAP Hybris Customer Engagement and Commerce solution portfolio, your organization will take advantage of all the necessary tools to better manage customer relationship, ranging from the first social networks interactions to the complete marketing process, sales, services, BI, and the sharing of customer experiences between them.
Quickly react to your customers needs and demands
Your customers want to journey at their pace, through their research, needs and through the evaluations of the products and services they’re interested in.
Give a personalized and transparent experience to your clients, pro-actively engage them via the communication channels of their choice through a sales or service process.
SAP Hybris Customer Engagement and Commerce is omni-channel at its core. This commerce software helps integrate all digital and physical customer touchpoints onto a single platform – including online, mobile, point-of-sale, call center, social media and print. Whatever your industry, create contextual, personalized and relevant customer experiences that boost loyalty and increase sales. Not only Hybris platform does ease your traditional sales cycle, it also allows you to gather comments, detect your clients’ habits and find business opportunities via different web sources thanks to predictive analysics based on HANA database.
SAP Hybris Commerce: Omnichannel commerce suite for B2B or B2C industries
SAP Hybris Commerce solution helps you target and engage with your customers better, wherever they are. As the world of commerce continues to change, give your customers a consistent and meaningful experience - across every channel, every time.
- Web Content Management
- Responsive Storefront Pages
- Advanced Personalization
- Reviews and Comments
- Cross- and Up-selling
- Faceted Search
- Guided Selling
- Punchout Service
SAP Hybris Billing: Billing innovation for consumption, subscription, and digital goods
SAP Hybris Billing helps you monetize your digital transformation and renovate your revenue management processes with a highly agile and scalable platform. Build flexible pricing models to meet your B2C and B2B customer needs. Share revenues with partners of your business network.
- Business Model Design & Pricing Simulation
- Subscription Order Management
- Usage Metering & Transaction Pricing
- Billing, Receivables, Collections
- Partner Revenue Sharing
SAP Hybris Marketing: Real-time contextual marketing solution to reach and engage the individual
SAP Hybris Marketing combines superior customer insight with a highly agile and scalable platform. Reach your customers at all points of their journey, and boost loyalty by responding to real-time data to deliver the best possible customer experience.
- Cross-channel Engagement
- Targeting and Segmentation
- Marketing Planning
- Single Customer View
- Real-Time Analytics
- Fully Integrated Platform
SAP Cloud for Service / Social: Contact center and field service solution that makes service effortless
SAP Hybris Service gives you the tools to bring your brand to life and keep your brand promise, on whichever channel the customer may prefer. Service used to be thought of as something that came in after the sale, but we see it as a critical part of the sales process. Now more than ever, you need to shape the customer experience at every opportunity
- Omni-channel Service Ticketing (Including Social)
- Service Analytics
- Integrated Knowledgebase
- Web Self Service
- Mobile Access
- Field Service
SAP Cloud for Sales: Sales force automation solution that empowers sales people to sell smarter
SAP Hybris Cloud for Sales sets your sales team free to outperform, with all the insights and data they need to close deals and keep up with digital-first customers in an always-on world. Cloud for Sales helps you to go beyond CRM and build a relationship they will love, connecting your sales force and keeping all their interactions relevant and personal.
- Account Management & Intelligence
- Opportunity Management & Insight
- Collaboration & Social
- Productivity & Personalization
- Real-Time Analytics
- Groupware Integration